Situation

Fay Da’s first exposure to ITAC services was Vice President Kellen Chow’s attendance at an Introduction to Lean Manufacturing Workshop. Kellen still refers to this as a seminal and eye-opening event that led to her interest in increasing productivity and efficiency in the bakery operations. Following the “Lean 101”, Fay Da continued to grow and began looking for a larger location for its bakery operations. ITAC assisted the company with relocation decision support, as well as a Lean Workflow and Layout for a newly built bakery and company headquarters. A successful transition was made to the new facility and Fay Da’s continued growth created a need for additional advising and implementation work by ITAC.

Solution

ITAC began to advise Fay Da management, resulting in their decision to make a considerable investment in a Point of Sale (POS) system. ITAC then worked with Fay Da to improve the system’s functionality and assist with its implementation, with the objective being to provide important information directly back to management and the bakery. Implementation involved updating and managing data in the POS system, linking the information with production, setting up bills of material, activating the inventory module and providing training to store personnel.

To support Fay Da’s decision to continue expanding their business model, ITAC is currently working with the Company, assisting with the documentation and training for ISO22000 Food Safety certification and HAACP compliance.

Results

Fay Da Manufacturing has undertaken several initiatives that have supported its growth and has reported a total economic impact of $3.2MM, 20 new jobs and 6 retained jobs as a result of their work with ITAC.